Returns and Refunds

What protections can I get and how it works?

Everyone who shops on receives the following guarantees for each purchase:


1.    Full refund if you don’t receive your order


You will get a full refund if your order does not arrive within the delivery time promised by the seller.

 How it works:  set a delivery time with a maximum of 60 days (90 days for deliveries to Russia). If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.

Full refunds are not available in the following circumstances:

·         Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

·         Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by natural disaster)

·         Other exceptional circumstances outside the control of

2.    Refund or keep items not as described

You can get a full refund if your item is significantly different from the PrimeShopping’s description, or you can choose a partial refund and keep the product.


How it works:


Every seller sets a return policy to resolve issues where the item is not as described (i.e. who is responsible for return shipping costs). If your item is not as described, you should contact the PrimeShopping to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund. Otherwise, you will get a full refund as established by the Primeshopping’s return policy.



PrimeShopping also offer additional guarantees for their products:


1.    Longer Protection


You get 15 extra days to submit a Refund Request after your order has been completed.


How it works:


If your haven’t received your item or find that it’s not as described after the order is complete, you can still submit a refund request for up to 15 days.*


*If you submit a refund request before the order is complete and then mark it as resolved, you cannot submit another refund request, even if the seller provides this service.


2.    Extra Returns


You can return any product you have bought, even those in perfect condition. Please ensure that the product has not been used and is in the original packaging. The seller or the buyer pays the return shipping costs.


How it works:


You can return your purchase for any reason and get a full refund. The seller’s return policy will determine who is responsible for the return shipping costs.*


*This service becomes unavailable after the order is complete.


3.    Guaranteed Genuine


If your purchase is found to be counterfeit, you can get up to two times the total amount you paid for it (shipping costs excluded).


*Note: If you do not click ‘Confirm Order Received’ in My orders before the confirmation time limit expires, PrimeShopping will automatically consider the order to be satisfactory and will consider the order complete.

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